Privacy Policy

Last updated: January 30, 2026

1. Introduction

Welcome to VoAiVideo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation service.

We process your personal data in accordance with applicable legislation, including the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

By using VoAiVideo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data

We collect the following categories of personal data:

  • Account Information: Name, email address, profile picture, Google OAuth data (when you sign up with Google)
  • Payment Information: Billing address, transaction history, credit package purchases (processed securely through Creem/Stripe)
  • Usage Data: Video generation history, prompts, parameters, generated video URLs, credits consumed
  • Technical Data: IP address, browser type, device information, operating system, referring URLs
  • Communication Data: Email messages, support inquiries, feedback

2.2 Sources of Data

We collect data directly from you when you:

  • Create an account or log in
  • Generate videos or use our services
  • Purchase credit packages
  • Contact our support team
  • Interact with our website or mobile applications

3. Legal Basis for Processing

We process your personal data on the following legal grounds under GDPR:

  • Contract Performance: To provide our services and fulfill our contractual obligations
  • Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
  • Legal Obligation: To comply with accounting, tax, and regulatory requirements
  • Consent: For marketing communications and non-essential cookies

4. How We Use Your Information

We use your personal data for the following purposes:

  • Providing and maintaining our AI video generation services
  • Processing payments and managing credit packages
  • Managing your account and preferences
  • Sending transactional communications (service updates, invoices)
  • Improving our services and developing new features
  • Analyzing usage patterns to optimize performance
  • Preventing, detecting, and addressing fraud or security issues
  • Complying with legal obligations
  • Sending marketing communications (with your consent)

5. Data Sharing and Disclosures

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our service:

  • Payment Processors: Creem and Stripe for processing payments
  • Authentication: Google for OAuth authentication
  • Cloud Storage: Cloudflare R2 for storing generated videos
  • AI Providers: Evolink and Kie for video generation services
  • Analytics: Posthog for usage analytics
  • Email Services: Resend for transactional emails

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and data minimization
  • Secure data centers and cloud infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for the following periods:

  • Account Data: Until account deletion or 3 years after last activity
  • Transaction Data: 7 years (accounting and tax compliance)
  • Video Content: Until deleted by user or 90 days after account closure
  • Analytics Data: 26 months (anonymized after 13 months)
  • Marketing Data: Until consent withdrawal

After the retention period, data is securely deleted or anonymized.

8. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Lodge a Complaint: Contact a supervisory authority

To exercise these rights, please contact us at privacy@voaivideo.art.

9. Your Rights Under CCPA

If you are a California resident, you have the following rights:

  • Right to Know: Request disclosure of categories of personal information collected
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of personal information
  • Right to Non-Discrimination: No discrimination for exercising privacy rights

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Required for the site to function (authentication, security)
  • Analytics Cookies: Understand how you use our service
  • Marketing Cookies: Provide personalized content (with consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data in accordance with GDPR requirements.

12. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: privacy@voaivideo.art
  • Support: support@voaivideo.art
  • Website: https://voaivideo.art

For GDPR-related inquiries, you also have the right to lodge a complaint with your local data protection authority.